Privacy Policy

At Crim's Cards, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and safeguard your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. By using our website www.crimscards.co.uk, you agree to the practices described in this policy.

1. Information We Collect

We collect the following types of personal data when you visit our website, create an account, or make a purchase:

Personal Identification Information: This includes your name, email address, phone number, billing and shipping addresses, and payment information.
Usage Information: We may collect information about how you interact with our website, such as IP address, browser type, operating system, and pages visited.
Cookies: Our website uses cookies to enhance user experience. You can control the use of cookies through your browser settings.

2. How We Use Your Information

We use the information we collect for the following purposes:

To process and fulfill your orders, including billing and shipping.
To communicate with you about your order, promotions, or other inquiries.
To improve our website and customer service based on your feedback and browsing behavior.
To send promotional emails or newsletters if you have opted-in.

3. Lawful Basis for Processing

We process your personal data based on the following lawful grounds:

Performance of a contract: We process personal data to fulfill the contract we have with you (e.g., processing orders).
Consent: For marketing purposes, we rely on your consent, which you can withdraw at any time.
Legitimate interests: We may process your data based on legitimate interests, such as improving our website and services.

4. Sharing Your Information

We do not sell, trade, or rent your personal data to third parties. However, we may share your personal data with trusted service providers who assist us in operating our website and conducting business, such as:

Payment processors
Shipping companies
Email marketing platforms

These third parties are obligated to keep your information confidential and only use your data to provide services for us.

5. International Transfers

If we transfer your personal data outside of the UK, we ensure that appropriate safeguards are in place to protect your data, in accordance with UK data protection law. These safeguards may include the use of standard contractual clauses or other legally approved mechanisms.

6. Security of Your Information

We take the security of your personal data seriously. We implement a variety of security measures to protect your data during transmission and when stored on our systems. All sensitive information, such as credit card details, is transmitted via SSL (Secure Socket Layer) technology and is encrypted into our payment gateway provider’s database.

7. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements. Once this period expires, your data will be securely deleted.

8. Your Rights and Choices

Under UK data protection law, you have the following rights regarding your personal data:

Access: You can request a copy of the personal data we hold about you.
Correction: You can ask us to correct any inaccuracies in your personal data.
Erasure: You can request the deletion of your personal data, under certain circumstances.
Objecting to Processing: You can object to processing based on legitimate interests or direct marketing.
Data Portability: You can request that we provide your personal data in a portable format.
Withdraw Consent: If we process data based on your consent, you have the right to withdraw that consent at any time.

If you wish to exercise any of these rights, please contact us at [Your Contact Details]. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at https://ico.org.uk.

9. Cookies

Our website uses cookies to improve your user experience and analyze website traffic. By using our website, you consent to our use of cookies in accordance with this Privacy Policy. You can control cookie settings in your browser.

10. Third-Party Links

Our website may contain links to third-party websites. These websites have their own privacy policies, and we encourage you to review them. We are not responsible for the privacy practices of external websites.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any significant changes will be communicated via email or posted on our website, with the updated policy becoming effective upon posting. Please review this policy periodically to stay informed about how we are protecting your information.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us via our
email: sales@crimscards.co.uk